Privacy Policy

INFORMATION THAT WE COLLECT ON OUR SITE

At Raworganica Nutrition, we collect information about you when you:

• Visit our Site.
• Register on or purchase products from our Site.
• Participate in our promotions, customer surveys, and questionnaires.
• Contact us via email, phone, social media, or letter.

To enable us to process your orders and provide our services, we may ask you to provide personal details, including but not limited to:

• Name
• Email address
• Delivery address
• Phone number
• Payment details
• IP address

Please note that certain information is necessary for us to provide our services. If you choose not to provide this information or request that we delete it, we may no longer be able to offer our services to you.

No credit card numbers are stored on our Site or within our back-office systems. For future reference and to assist in communication, we only retain the last 4 digits of your credit card number. If you opt to store your details for future payments, our Payment Processing Agency securely retains your credit card details and provides us with a unique token representing your card, which is only valid for payments to us.

INFORMATION THAT WE COLLECT THROUGH OUR SERVICES

We may receive personal information about you from our business partners, suppliers, and third parties as part of our services. This includes information provided by laboratories, doctors, and nutritionists, necessary to fulfil our contract with you, such as providing the results of tests you have chosen.

The personal information we may receive includes special categories of personal data, such as:

• Your race or ethnic origin.
• Your physical or mental health or condition.
• Biometric data (e.g., data relating to your physical, physiological, or behavioural characteristics).

We require your explicit consent to process these categories of personal data, which is obtained when you sign up for our services and accept our Terms & Conditions. If you withdraw your consent, we will no longer be able to provide our services to you.

We retain personal information as long as necessary to provide our services and comply with applicable laws.

INFORMATION THAT WE COLLECT FROM OTHER SOURCES

We may also receive personal information about you from our business partners, suppliers, and subcontractors to fulfil our contract with you.

We may also receive information from advertisers and advertising networks to serve relevant advertisements to you and others.

If you use any other websites operated by us or services provided by us, we may share information internally and combine it with data collected on our Site. We may receive information from third parties, such as advertising networks, analytics, and search providers.

Personal information collected from you may be transferred to and stored in locations outside of the EEA. This data may also be processed by staff operating outside the EEA who work for us, our group companies, or third-party data processors. By providing your personal information, you consent to such transfer, storage, and processing. We take all reasonable precautions to ensure your personal information is treated securely and in accordance with this privacy policy.

PAYMENT

We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read the terms and conditions of Razorpay on https://razorpay.com

HOW WE USE YOUR DATA

Our primary purpose in using your data is to provide you with the products and services you have requested. We may also analyse your data to improve our services.

We will keep your personal information confidential, except where we use it for the following purposes:

• Administration, general correspondence, support, and processing (including personalising the Site for your use).
• Contacting you regarding your use of the Site, special offers, new features, or to resolve any queries.
• Developing and improving our products and services.
• Notifying you of other services or products that may be of interest to you.
• Responding to requests or queries.
• Subscribing you to newsletters, email alerts, or online surveys.
• Information collected via tracking technologies, as outlined in the Tracking Technologies section.
• Responding to requests from law enforcement agencies.

You may receive targeted email content from us, such as:

• Personalised content
• Newsletters
• Special offers
• Information about other Raworganica products
• Market research
• Account activity

You may opt out of marketing communications at any time by logging into your account.

We may share your personal data with any member of our group, including business partners, suppliers, and subcontractors, for the performance of our contract with you or in the normal course of business. We may also share your data with trusted analytics and search engine providers that assist in improving our services.

In the event of a merger, acquisition, reorganisation, or sale of assets, we may share your personal data with third parties. We may also disclose your data if required by law or to enforce our Terms & Conditions.

IP ADDRESSES AND COOKIES

Raworganica Nutrition uses cookies on its website to collect information about your browsing and shopping behaviour. By using our Site, you consent to our use of cookies.

Cookies are text files containing small amounts of information that are downloaded to your device when you visit a website. Cookies are useful because they allow a website to recognise a user's device.

There are two types of cookies:

Persistent cookies: Remain on your device for a specified period.

Session cookies: Created temporarily and deleted when you close the browser.

Cookies help improve your user experience by enabling efficient navigation, remembering preferences, and ensuring relevant advertisements. They do not identify you personally.

COOKIES USED ON THE SITE

The cookies used on our Site fall into the following categories:

Strictly Necessary Cookies: Essential for enabling you to navigate the Site and use its features.

Analysis Cookies: Collect anonymous information about how visitors use the Site.

Functionality Cookies: Remember the choices you make to improve your experience.

Targeting or Advertising Cookies: Collect information about your browsing habits to make advertising more relevant to you.

SOCIAL MEDIA FEATURES AND WIDGETS

Our Site includes Social Media Features, such as the Facebook Like button, and Widgets, such as the Share button. These features may collect your IP address and which page you are visiting. Social Media Features and Widgets are governed by the privacy policy of the company providing them.

TRACKING TECHNOLOGIES

We, along with our analytics partners, use tracking technologies like cookies, beacons, and tags to improve your experience and measure site usage. We may also use these technologies to manage our advertising on other platforms. For more information on interest-based ads and how to opt-out, please visit www.aboutads.info/choices.

MOBILE ANALYTICS

We use mobile analytics software to better understand the functionality of our mobile applications. This software may record information such as how often you use the application, performance data, and where it was downloaded from.

LOG FILES

We gather certain information and store it in log files, including IP addresses, browser type, ISP, referring/exit pages, and date/time stamps.

If you receive our email newsletter, we may track your opening of the newsletter and click on links to gauge content popularity.

YOUR CONSENT TO PROCESSING DATA

By law, we are required to obtain your consent to process your data. We assume your consent if you provide us with any data via our websites or in response to advertisements.

If we process or transfer your data outside of the purposes outlined here, we will seek your specific consent.

HOW TO PROTECT YOUR DATA

We take the security of your personal information seriously and follow industry standards to protect it during transmission and once received. While we strive to protect your data, the transmission of data over the internet is not entirely secure, and we cannot guarantee its security. Any transmission is at your own risk.

CUSTOMER CHOICE

You may contact us at info@raworganica.com to:

• Request a data update.
• Request a copy of your information.
• Request that your account or data be deleted permanently.

We will respond to your request within 30 days. Note that we are obliged to retain certain personal data to comply with legal, financial, and medical obligations. In such cases, the data will be securely stored with restricted access and archived in line with retention requirements.