Consumer Health Data Privacy Policy
Effective as of February 2, 2025.
Your health, privacy, and trust are at the core of everything we do. As a company rooted in science and built with compassion, we believe that your personal health data should be treated with the highest standard of confidentiality and transparency. This Consumer Health Data Privacy Policy explains how we collect, use, store, and protect your health-related data in accordance with India's Digital Personal Data Protection Act, 2023, as well as international best practices where relevant. This policy applies to all personalised services offered by Raworganica Nutrition, including DNA and microbiome testing, personalised supplement formulations, lifestyle and nutrition consultations, and wellness tracking.
This policy applies to all data collected through our website (www.raworganica.com), mobile applications, home test kits (including DNA, saliva, and stool testing for Complete Body Analytics™), online consultations, supplement orders, and any interactions you have with our chatbot, AI assistant, customer service, or contact forms. It supplements our General Privacy Policy, and in case of any conflict, this Consumer Health Data Privacy Policy shall take precedence concerning health-related data.
Consumer Health Data We Collect
We collect a range of data to provide personalised health solutions. This includes identifiable personal information like your name, contact details, age, gender, and emergency contact. Sensitive health and biological data may include your medical history, menstrual cycles, pregnancy history, hormonal profiles, microbiome and gene expression data, and other diagnostic results. We also gather lifestyle, dietary, psychological, and self-reported wellness information that you share through assessments and consultations. Additionally, we may collect profile and preference data such as login credentials, supplement history, and communication preferences, as well as technical and device-related information when you access our digital platforms. Payment-related details, such as transaction IDs and invoices, are securely processed through third-party gateways, and Raworganica does not store your card or bank information.
How We Use Your Consumer Health Data
Your data helps us deliver personalised wellness services by enabling us to generate detailed health reports, recommend nutrition and supplement strategies, and track your progress over time. We use it operationally to manage consultations, product deliveries, and secure account access. It is also instrumental in improving your experience with our platforms, tailoring content and functionality to your preferences. Additionally, we use de-identified data to analyse health trends, support research, and enhance our AI-driven recommendation systems. Marketing communications are only sent with your explicit consent, and you can opt out at any time. Compliance with legal and regulatory requirements, including FSSAI and DPDP regulations, is a key reason we may use or disclose your data.
How We Share Your Consumer Health Data
Raworganica shares your health data only when necessary and with your consent. Data may be shared with certified diagnostic labs for testing, licensed healthcare professionals involved in your care, logistics partners for sample collection and product delivery, and trusted technology providers supporting our operations. In cases where required by law, we may share your information with government or regulatory authorities. All third parties we work with are contractually bound by strict confidentiality and data processing agreements. We never sell or rent your personal health data to anyone.
Your Consumer Health Data Choices
As a client, you have several rights under Indian data protection law. These include the right to access the data we hold about you, request corrections to outdated or inaccurate data, withdraw your consent for data processing, and request deletion of your health records. You also have the right to file a complaint if you believe your data has been mishandled. You may also choose not to provide certain data, but doing so might limit our ability to offer you certain services. To exercise any of your rights or manage your preferences, simply reach out to us at info@raworganica.com. We may ask for verification to protect your identity.
Changes to this Consumer Health Data Privacy Policy
We periodically update our privacy practices to stay compliant with changes in law, technology, and service offerings. If there are significant changes to this policy, we will notify you via email or a banner on our website. Each policy version will be clearly dated and archived to ensure transparency. Your continued use of our services means you accept the terms of the most recent policy.
How to Contact Us
If you have questions about how your data is used, stored, or shared—or if you want to update or delete your information—you can contact us directly. Our privacy team is here to help. You may email us at info@raworganica.com or call +91-8006005330. We aim to respond to all privacy-related queries within 10 business days.
Key Highlights: Raworganica Nutrition never sells your personal health data. All data is encrypted, stored securely on Indian servers, and only accessed by authorised personnel. Sharing of data is done strictly on a need-to-know basis and with your consent. You are in full control of your data and can request access, correction, or deletion at any time. We are fully compliant with the Digital Personal Data Protection Act, 2023, and all applicable Indian laws.
We are dedicated to ethical, transparent, and empowering health practices. Your trust is our greatest asset, and we are committed to protecting it through every step of your wellness journey.